Couples treatments: scheduling rooms and therapists without the headache
The couples treatment is often one of a hotel spa’s best-sellers: birthdays, honeymoons, romantic weekends. It is also the trickiest booking to schedule, because it takes a specific room and two therapists at once. Here is how to organise it without mistakes.
By the SpaPlanner teamPublished on 2 min read
A couples treatment is one booking
The most common mistake is to enter a couples treatment as two separate bookings. The day one of them is moved or cancelled, the couple ends up in two different rooms, or at two different times. A couples treatment should be one booking: one client (the couple), one treatment, one slot, one couples room and two therapists.
Respect each room’s real capacity
Not all rooms are equal. A single room takes one client; a couples room takes two. The schedule must know these capacities and refuse a couples treatment in a single room, instead of letting the front desk find out on the day.
Also allow for reset time: changing linen, airing the room, preparing oils. Fifteen minutes between two treatments in the same room keeps the next couple from waiting at the door.
Find two therapists free at the same time
This is where a paper diary reaches its limits. You need two therapists free for the whole treatment, outside their breaks, both working that day. Software that calculates available slots does this in a second: you pick the treatment and the couples option, and it offers the slots where a couples room and two therapists are free.
Move a couples treatment without breaking everything
The couple is running late, or wants to move by an hour: the change must apply to both therapists and the room at once. With a visual schedule, you just drag the booking to a new slot; the software checks that both therapists and a couples room are free, and notifies the team.
Checkout and tip sharing
At checkout, the couples treatment is charged once, at the price of two treatments. The tip involves two therapists: by default it is split equally, but the team should be able to share it differently if the client asks.
Track couples treatments in your reports
How many couples treatments per month? What share of revenue? On which days? These figures help you decide whether you need a second couples room, or weekday offers. They are also needed to calculate treatment room occupancy correctly.
In short
- A couples treatment = one booking, one couples room, two therapists.
- Room capacities and reset time respected automatically.
- Slots calculated with both therapists in mind.
- A move that applies to everyone at once.
In SpaPlanner, a couples treatment is booked in one go and shows across both therapists’ columns. Discover the schedule or book a demo.