Methods and advice for running a hotel spa: scheduling, checkout, retail, team and reporting.
13 October 20263 min read
Hotel spa management software: how to choose the right one
Scheduling
Spa no-shows and late cancellations: 7 ways to reduce them
Couples treatments: scheduling rooms and therapists without the headache
Performance
Treatment room occupancy: how to calculate and improve it
Scheduling, couples treatments, room charges, retail, reporting: the criteria for choosing management software that fits a hotel spa.
6 October 20262 min read
Cancellation policy, card guarantee, reminders, waiting list: seven practical ways to limit no-shows and last-minute cancellations at your spa.
29 September 20262 min read
One couples room, two therapists, one time slot: how to schedule couples treatments in a hotel spa without double bookings or rooms blocked for nothing.
22 September 20262 min read
How to calculate a spa’s treatment room occupancy rate, read it by day and by hour, and improve it without hurting the guest experience.
15 September 20262 min read
8 KPIs every hotel spa should track each month
Revenue per available treatment hour, occupancy, retail share, hotel guest capture rate: the 8 key performance indicators of a hotel spa.
8 September 20262 min read
Charging treatments to the room: connecting the spa to the PMS
How room charges work for spa treatments, why connect the spa software to the hotel PMS, and the questions to ask before you do.
1 September 20262 min read
Hotel guests or day guests: why track where your spa clients come from
Telling hotel guests, outside clients and group guests apart: why the client source is the most useful piece of information in a hotel spa’s client file.
25 August 20262 min read
Spa gift cards: selling, tracking and accounting for them
Amount or treatment, selling at the spa or online, validity, balance tracking and VAT: everything you need to know to manage a hotel spa’s gift cards.
18 August 20262 min read
Spa retail: managing stock and growing product sales
Alert thresholds, stock counts, logged stock movements and recommendation after treatments: how to run a profitable spa shop that is always in stock.
11 August 20262 min read
Therapist scheduling: hours, leave and cover without mistakes
Hours by weekday, breaks, leave, training, apprentices’ school days and cover: how to keep a hotel spa’s team schedule without double bookings.
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